This is my BT landline phone. You probably can't see what it says on the display, which is part of the reason for showing it to you. Let me tell you what it says: "1 NEW CALLS".
Now, dear BT. How your customers love to hate you. But you've no idea, have you? Absolutely none at all.
So let me explain. Is there any point in me knowing how many calls I might have had in a day? Not for me, there isn't. But if you want to give me information that YOU might think is useful, then do me a favour and make it legible. And while you're about it, bloody well tell me in ENGLISH.
I would have phoned* you to explain this. But then you're a telecoms company and you won't allow your customers talk to anything but machines, will you?
Now I really do try not to be negative on this blog (it's one of my unwritten rules). But sometimes I think it's best just to face up to the facts: that there are some things that graphic designers didn't ought to be allowed anywhere near. Top of the list being wedding invitations, especially if they're for themselves.
Forgive me if you think I'm being a killjoy here, but I don't know these people, I'm never going to meet them, the wedding's already happened anyway - so I don't need to see the invitation, thank you very much. Not that I don't wish them all every happiness, mind.
I'd just rather not see their invitations cluttering up the interweb.
The good news is that I've eventually managed to get those two domains transferred. So now I can reveal that the company that's managed to turn a two-minute job into a two-week saga of frustration and mishandled 'customer care' is NewNet. And the winners of the competition are therefore Joshua and Martin. Well done guys. Now all I have to do is think of some sort of prize that I can send you. I'll do that in the next couple of days.
Actually though, Joshua isn't quite so sure that he deserves a prize, as he admits to doing a 'who is' search on my domain name - which led him more or less there. Especially after the clue that I gave you. But no matter - it's the taking part that counts around here.
But look at the other guesses. And the sad thing is, I'm not the least bit surprised to see any of them there (nor, I suspect, are you). So it's a Wednesday raspberry to AOL, Virgin, Orange, TalkTalk and, last but not least, BT. If only all that 'customer care' bollocks were true. The pity is, the customer experience is so very often at complete variance with what's been promised. Shame on you.
That's a cracking idea from Richard: a prize for anyone who can correctly guess which Internet Service (not) Provider (not) is driving me up the wall. And all I'm doing is moving a couple of domains from the (bad) ISP to another (good) ISP. And you know as well as I do that it's less than two minute's work for them. And yes, Richard, you're right (to an extent) - because it could very well be BT. But it's not.
So anyone else care to have a guess? I'll even give you a clue: they're not very 'old'.