The good news is that I've eventually managed to get those two domains transferred. So now I can reveal that the company that's managed to turn a two-minute job into a two-week saga of frustration and mishandled 'customer care' is NewNet. And the winners of the competition are therefore Joshua and Martin. Well done guys. Now all I have to do is think of some sort of prize that I can send you. I'll do that in the next couple of days.
Actually though, Joshua isn't quite so sure that he deserves a prize, as he admits to doing a 'who is' search on my domain name - which led him more or less there. Especially after the clue that I gave you. But no matter - it's the taking part that counts around here.
But look at the other guesses. And the sad thing is, I'm not the least bit surprised to see any of them there (nor, I suspect, are you). So it's a Wednesday raspberry to AOL, Virgin, Orange, TalkTalk and, last but not least, BT. If only all that 'customer care' bollocks were true. The pity is, the customer experience is so very often at complete variance with what's been promised. Shame on you.