
I only ask because I've just come back from the Post Office - and, for the life of me, I simply can't understand how they could make things any more complicated. To be honest, I rarely post anything these days. I used to do invoicing by snail mail, partly because I thought that a nicely presented correspondence would help to soften the blow at the receiving end. But the last time I did, I made the mistake of using some really lovely Chinese envelopes that I'd been given which took an A4 letterhead folded in half vertically. I duly went off on holiday and discovered that the three clients concerned had been presented with a 'large letter' surcharge because I'd made the mistake of putting first-class stamps on. So now, of course, I do it all electronically.
So, if I had the choice, I probably wouldn't use the Post Office at all. But sometimes - like today - you're asked to send off some A4 print-outs. And they have to go in board-backed envelopes so that they survive the journey. And because I only need to do this every 3-4 weeks, I have no idea of what the postal charge is. Which means I have to get in the car and drive to the Post Office to get them weighed. And I'm busy, so I have to rush to get there before the Post Office closes at 5.30pm. And I'd like to wager that the last half-hour is their busiest time of day. Because there always seem to be at least 10 people in the queue who are sending at least 10 assorted parcels each to all corners of the globe (it's all those people, of course, who make their living by trading on eBay).
So, what exactly do the Post Office do to cater for this rush of business at the end of the day? Well, first of all they instruct their staff to use the last half hour to cash up. Great, so suddenly you've got a rush of customers, but you have to close all but one of the tills so that all the counting up can be done. And the poor cashier who's left to deal with the customers also has to look over the shoulders of everyone else to make sure they're counting up properly. It turns the process of buying stamps for two letters into a 15-minute transaction.
But it doesn't end there. No, because the Postman in his Postman Pat van comes to collect the post from the Post Office at 5.15pm. So you get to the till at 5.16pm and the cashier tells you that these letters won't now go until tomorrow because the Postman's just left with today's post. "That's OK - just give me the stamps and I'll put them in the post box round the corner" I say, "that's collected at 6.30pm". "I'm not supposed to do that" she says, "I'm supposed to print labels. We get paid for printing labels, but we don't get paid for selling stamps". "Oh, sorry, my mistake" I say, "I thought that's what Post Offices were for".
Still, at least I won't have to go there again for at least another three weeks (if I'm lucky).
Recent Comments